Hi hackernews. I'm cofounder of a moderately successful startup and I'm posting anonymously to ask for advice on something. I believe my company has been targeted by a competitor who has played dirty before (different story) and they're posting fake negative glassdoor reviews on our glassdoor profile.
Why do I believe they're fake? Over the last 7 years of the company we had a total of 20 reviews with an average of 4.5. We're not a huge company - 250 people at our peak. In the last 9 months we've seen a spike of negative glassdoor activity (about a post every week and a half). The posts are generic (bad comp, bad management etc.). One post says it was from a senior software engineer who had been with the company for 5+ years who was fired. We haven't ever employed anyone who met that description let alone fired them. Our new glassdoor rating average is about 2.5 now and I'm afraid it's going to hurt our ability to recruit.
Our internal employee feedback surveys score high. From what I can tell people like working for us which also makes this feel strange.
I've reached out to glassdoor a number of times and they refuse to do anything about it. We've sent them a legal nastygram which they just ignored. I know they do nothing to verify the authenticity of these posts/posters.
What can we do to turn it around? has anyone dealt with anything like this before?
Comments URL: https://news.ycombinator.com/item?id=23684725
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